Frequently asked questions

Account
Payment
Returns
Others

Questions about Account

1How do I create an account?

You can easily create an account by clicking on the “Sign Up” or “Register” button at the top of our website. Just fill in your details and you're ready to shop with us!

2How do I reset my password?

Click “Forgot Password” on the login page and follow the instructions. A reset link will be sent to your email.

3Is my personal information safe?

Yes — we value your privacy. Your details are securely stored and will never be shared without your permission.

Questions about Payment

1What payment methods do you accept?

We accept a variety of payment methods including:
✔️ Online Banking (FPX)
✔️ Debit & Credit Cards (Visa, MasterCard)
✔️ E-Wallets (Touch ‘n Go, Boost, GrabPay)
✔️ Cash on Delivery (available in selected areas)

2Is it safe to make payments on your website?

Yes! All transactions are encrypted and processed securely. Your personal and payment information is always protected.

3I was charged but didn’t receive an order confirmation. What should I do?

Please contact our support team with your payment receipt or screenshot. We’ll help you verify and process your order as quickly as possible.

Questions about Returns

1Can I return an item if it doesn’t fit or I don’t like it?

Yes! If you’re not fully satisfied with your purchase, you can return the item within 14 days of receiving it — as long as it’s unused, unwashed, and in its original packaging.

2How do I request a return?

Simply contact our customer support via WhatsApp, email, or through our website. Provide your order number, item details, and reason for the return — we’ll guide you through the next steps.

3Do I have to pay for the return shipping?

Yes — customers are responsible for the return shipping costs unless the item received was wrong, defective, or damaged.

4What items are non-returnable?

We do not accept returns for:
❌ Used or washed items
❌ Items without original tags or packaging
❌ Clearance or sale items
❌ Underwear or personal items (for hygiene reasons)

Other questions

1How do I track my order?

After placing your order, you’ll receive a tracking link via email or WhatsApp once it’s shipped. You can use that link to check your delivery status anytime.

2How long does delivery take?

Delivery usually takes 3–5 working days for local orders. Some areas or peak seasons may take a little longer — but we’ll always keep you updated.

3Can I cancel my order?

Yes — you can cancel your order before it’s shipped. Please contact our customer service as soon as possible with your order number.

4Do you have physical stores?

At the moment, we’re an online-only store — but we deliver nationwide so you can shop comfortably from home.